We recommend you to use the desktop application for download." Well, they "recommend" to use the desktop app (which doesn't work), but it is not really a recommendation - the download doesn't start from the website neither. Then I tried to download it through the website, and when I mark the folder for downlaoding, I get an error: "The total size of chosen files exceeds 650 MB. It says "preparing file list." without doing anything for over 15 minutes. Now I decided to test the restore: I took my downloads folder, which is about 746MB big, and tried to restore it using the desktop app. Eventually, I managed to get through this journey. Customer service blamed my internet connection, which is perfectly stable. It was a nightmare, the backup failed over and over again. I have wasted about 25 days on backing up my home pc, which had ~440GB of files. Each platform also uses block-level transfer, a system that reduces the amount of data that needs to be sent to the cloud when updating files that have already been backed up.Backup takes forever and restore doesn't workīackup takes forever, restore doesn't work. This is helpful if you want to limit how much bandwidth your data transfers use while you’re working. You can also request a hard drive with your files to restore large amounts of data.Ĭarbonite doesn’t offer a similar service, so initially backing up your computer to the cloud can take several days.īoth IDrive and Carbonite enable you to throttle or pause your uploads at any time. Your subscription comes with IDrive Express, a physical hard drive delivery service. Simply request a drive to be mailed to you, transfer your files onto it via USB, and mail it back to IDrive to have your files uploaded to the company’s servers directly. IDrive also stands out if you have terabytes of data to upload to the cloud or restore to your computer. By contrast, Carbonite took 25 minutes to download the same folder. On the plus side, Carbonite’s desktop client is incredibly easy to use and gives you the option to restore files immediately upon opening.
We also restored 1.1GB of files from the cloud, and found that IDrive took around 18 minutes. IDrive completed the transfer in just over 90 minutes, while Carbonite took over three hours. We tested out both services by uploading a 16.8GB zip folder. IDrive is one of the fastest backup services we’ve tested, while Carbonite lags far behind. Carbonite was slower than IDrive at both uploading and restoring files (Image credit: Carbonite)
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